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INDUSTRIAL ENGINEERING AND PRODUCTIVITY
An improvement in productivity in all fields of
national endeavour is an essential pre-requisite for the attainment of a
healthy and stable economy. In
The Industrial Engineering courses have been
designed to address the needs of organizations in relation to the optimum
allocation and utilization of resources in the production of goods and
services; low productivity and poor maintenance of facilities.
The courses of the Industrial Engineering
Department are results-oriented. This is evidenced by the numerous project
works participants undertake during the various courses. Participants are
particularly encouraged to design their project works around their job-related
problems for which solutions are proposed for implementation at their various
workplaces.
Click on the courses to see the
course content and other details
Customer Service for Service
Organisations
Managing Occupational Health and
Safety
Production Planning and Control
Techniques for Performance Improvement
Productivity
Improvement Techniques for Drivers
Productivity
Measurement and Improvement Techniques
Productivity
Measurement and Improvement Techniques
Total Quality
Management (TQM)
Work-place Improvement Techniques for
Increased Productivity
INTRODUCTION
The need for Productivity Improvement in all
sectors of the economy has intensified in recent times. The challenge is how to
effectively and efficiently utilize the scarce resources. Productivity
Improvement has helped in making organizations viable and competitive. There
is, therefore, the need to sensitize managers, staff and all other stakeholders
on productivity improvement techniques.
Productivity is about efficiency and
effectiveness in the use of resources for the provision of goods and services.
It measures operational performance and competitiveness.
This course on “Workplace Improvement Techniques
for Increased Productivity” is therefore designed to assist organisations to
use their own workers to design and install very simple and cheap improvements
in their workplaces, which would result in fast and easily verifiable
improvements in the performance of the individual and the organization.
OBJECTIVES
At the end of the course, participants
will be able to:
§ Promote understanding and create awareness of the value of productivity improvement at the workplace; and
§
Apply Workplace Improvement Techniques in their
work situations and thereby increase productivity and reduce workplace hazards.
CONTENT:
§
Overview of production / operations management;
§
Productivity;
o
Productivity and the Standard of Living
o
Productivity improvement at the Enterprise Level
§
The workplace
o The effects of the work environment on the worker
o
Workplace improvement techniques
o
Managing the environment of the workplace
Ř The Temperature
Ř Noise levels
Ř Vibration levels
Ř Lighting
Ř Fumes etc
§ Improving Safety and Health at the workplace
§
Good Housekeeping
o
The 5S Principles
o
Improving workplace layout
o
Improving materials handling methods
INTENDED FOR:
Managers, Supervisors, Superintendents and
Foremen.
PRESENTATION:
Lectures,
Exercises, Case Studies, Project work
and Film Shows.
DURATION: 2 Weeks PERIOD: APR 14 - APR 25
VENUE:
INTRODUCTION
OBJECTIVES
At
the end of the course, participants will be able to:
§
Measure productivity using the Value Added concept;
§
Enumerate enterprise productivity improvement
factors;
§ Understand how to apply workplace productivity improvement techniques to increase the productivity levels in organizations.
§ Overview of Production/Operations
Management;
§ Productivity: Concept, Principles and Importance;
§ Productivity Measurement and analysis
§ Productivity Improvement
Factors:
o
Government Policies
and Regulations
§
Productivity
Improvement Techniques at the Enterprise Level:
o
Productivity
Improvement Circles (PICs)
§ Organisation Development (OD)
INTENDED FOR
All categories of Managers, Officers, Departmental Heads,
Supervisors, Productivity Officers, Accountants
PRESENTATION
Lectures, Case Studies, Film Shows, Discussions, Exercises.
DURATION: 1 WEEK PERIOD: MAY
05 - MAY 09
VENUE:
INTRODUCTION
The upturn of the Ghanaian economy continues to
attract the development and operation of an increasing number of economic
facilities ranging from hotels, recreational parks, real estates, petrol
filling stations to private hospitals.
The development of these facilities requires inputs such as land, equipment and materials and labour. Management of these facilities involves documentation, service contracting, risk management, maintenance and asset valuation.
OBJECTIVES:
At the end of the course, participants
will be able to:
·
Evaluate investment in assets;
§ Plan the acquisition of assets;
§ Determine the risks involved in the acquisition and
management of facilities.
§ Apply managerial skills for facilities management.
CONTENT:
§ Principles and Practice of Management;
§ Principles of Facilities Management;
§ Budgeting and Acquisition of landed property;
o
Documentation and registration ;
o Legal requirements
o
Property as a form of investment
§ Maintenance of facilities;
§ Estate Valuation, Practice and Effects on Taxation
§ Contractual Procedures;
o
Types and Terms of Contracts;
o Contract Negotiation;
§
Insurance of
Facilities;
o
Risk Assessment, Types and Application of Insurance;
§ Computer Application to Facilities Management;
§ Asset Register preparation
INTENDED FOR:
Estate Managers/Officers, Investors, General
Services Managers/Officers, Engineers and Property Developers and Owners.
PRESENTATION:
Lectures, Case Studies, Field Visits, Project
Work, Film Shows and Discussions.
DURATION: 3 WEEKS PERIOD: JUN 02 - JUN 20
VENUE:
INTRODUCTION
Organisations are viable only if they are able
to provide goods and services to their customers at the right quality,
quantity, cost and time. Furthermore, production needs to be carried out in the
most effective and efficient manner. Lack of effective scheduling, frequent
equipment breakdowns and shortages of critical materials create operational
bottlenecks for meeting delivery deadlines. To overcome these challenges,
managers need to be equipped with best
practices in production planning and control techniques.
This course addresses the needs of organisations
in relation to the optimum allocation and utilisation of resources used in the
production of goods and services in a growing and
competitive business environment.
OBJECTIVE:
At the end of the course, participants
will be able to:
§
Apply the necessary techniques and tools to achieve efficiency and effectiveness
in production/operations system of a
firm.
CONTENT:
§
The Concept of Production /Operations Management;
§
Production Planning and Control Systems;
§
Quality Management in the Service Industry
§
Total Quality Management;
§
Materials Management;
o
Procurement
o
Inventory Control
o
Materials Handling
§
Work Organisation;
o
Plant Layout
o
Work Scheduling
§
Management Information Systems;
§
Leadership Skills;
§
Maintenance Management;
§
Industrial Health
and Safety
§ Business Process Re-engineering
INTENDED FOR:
Production Managers, Production Officers,
Operations Managers and
Supervisors/Foremen.
PRESENTATION:
Lectures, Discussions, Case Studies, Film Shows,
Exercises and Industrial visit.
DURATION: 2 WEEKS PERIOD: JUN 09 - JUN 20
VENUE:
INTRODUCTION
This course is designed to heighten participants’
awareness of the causes and costs of workplace accidents and illnesses,
Occupational Health and Safety Regulations (Under the Laws of Ghana)and to
suggest ways for reducing the occurrence of
workplace accidents and illnesses.
OBJECTIVES:
At
the end of the course, participants will be able to:
· Describe various classifications of
hazards and how to manage them; and
· Design a safety programme for a typical workplace.
CONTENTS:
§ Occupational Health and
Safety Laws in
§ Health and Welfare
Provisions
§ Safety Provisions
§ Classification of
Hazards and their Safeguards;
o
Physical Hazards and Prevention Methods
o
Chemical Hazards and General Principles for their control
o
Biological Hazards and Prevention Methods
o
Mechanical Hazards and Protection methods
o
Psychological Hazards and Prevention Methods
§ Accident Prevention
Programmes
o
Unsafe Conditions
and Unsafe Acts
o Intervention Programmes
o Accident reporting and investigation
o
Safe-guarding of Machinery
§ Ergonomics and Manual
Handling;
§ Safety Audit and Action
Plan;
§
The Costs of Accidents
INTENDED FOR:
Foremen, Supervisors and Middle Level Managers; Occupational
Health and Safety Officers, Operations Managers and Human Resource Managers.
PRESENTATION:
Lectures, Discussions, Exercises, Demonstrations
and Field Trip.
DURATION: 2 WEEKS PERIOD: JUL 07 - JUL 18
VENUE:
INTRODUCTION:
The ability to manage and direct projects of
varying sizes and complexities is
increasingly vital for managers at all levels. In fact, a variety of skills and desirable
attitudes are required for effective and efficient performance. This Project
Management course provides a framework for developing these competencies and
skills in a variety of ways. It
recognises the growing importance of project managers and their roles within
businesses, along with the increasing wide range of roles in which such
individuals are operating. It develops the analytical skills and attitudes
required for, efficient planning, execution, monitoring and evaluating projects
as well as managing and controlling people on projects for the achievement
of development objectives.
OBJECTIVES:
At the end of the course, participants
will be able to:
·
Define the role and
responsibilities of a project manager;
·
Determine project specifications, standards and
appropriate performance targets;
·
Prepare a project
budget
·
Apply analytical methods and processes required for planning, appraising,
controlling and executing projects.
CONTENT:
§
Project
Identification;
o
Defining and characterising projects
o
Project Cycle
o
Defining project goals
§ Project Organisation
o
Structure
o
Responsibilities and qualities of key personnel
§
Project Planning:
o
Project activities and durations;
o
Project Planning Tools: MS Project. Network and Gantt Charts
• Preparing
Project Cost Estimates
§
Project Implementation;
o
Instruments for Monitoring projects.
§
Project closure and
Handover
INTENDED FOR:
Consultants, Construction Managers, Maintenance
Managers, Site Engineers, Project Officers, Financial and Marketing Executives,
Project Promoters, Business Development Officers and Staff of NGOs.
PRESENTATION:
Lectures, Case Studies, Field Visits, Project
Work and Film Shows.
DURATION: 3 WEEKS PERIOD: JUL 14 - AUG 01
VENUE:
INTRODUCTION
In a highly competitive market, the need to produce
quality goods and services and reduce waste cannot be over-emphasised.
Total Quality Management (TQM) is the business
management system designed to achieve the balanced needs and expectations of
stakeholders through the coordinated efforts of all employees and units of the
organization.
Organisations using TQM are able to streamline their processes standardize them and make them efficient and cost-effective.
The benefits of reduced overheads and improved performance to these organizations include: more satisfied customers; more enthusiastic and committed employees; and fewer delays, mistakes and bottlenecks.
This course is designed to equip participants
with the tools and techniques of TQM to improve quality of their products and services
and thereby achieving quicker business turnaround time.
OBJECTIVES:
At the end of the course, participants
will be able to:
·
Discuss the
importance and the need for quality leadership, quality improvement and the
human factor in quality improvement;
·
Design and interpret
statistical quality control charts;
· Show a good appreciation of the need for the implementation of the
ISO Series.
CONTENT:
§
Quality Management
o
Concepts and Principles
§ Quality in the Service Industry;
§
Total Quality Management
o Principles
and Structures
§
Quality Control Tools:
Check sheets, Pareto Diagram, Cause and Effect Diagram, Scatter Diagram
§
ISO Series
§
Business Process Re-engineering;
§
Productivity improvement
§
HACCP (Hazard Analysis Critical Control Point)
INTENDED FOR:
Production Managers/Officers, Departmental Heads
, Quality Control managers, Quality Assurance Managers/Officers, Operations
Managers and Sectional heads.
PRESENTATION
Lectures, discussions, exercises , film shows
and project work.
DURATION: 2 WEEKS PERIOD: AUG 04 - AUG 15
VENUE:
INTRODUCTION:
The decision to invest in a project is dependent
upon the overall benefits that will be derived from the investment. There are a lot of investment opportunities
but not all of them are equally beneficial to the investor.
Moreover, projects that may be selected out of investment opportunities must have a fair chance of being financed by funding agencies, such as banks.
It is for these reasons that the course in feasibility studies is being offered to equip individuals to be able to make informed investment decisions.
OBJECTIVES:
At
the end of the course, participants will be able to:
§ Apply techniques and methodologies for successfully planning and executing projects
§
List criteria for selecting viable projects.
CONTENT:
§
Project Identification and Preparation;
o
Feasibility Study Methods
o
Proposal preparation
o
Market Analysis
o
Technical Analysis;
§
Financial analysis
o Cost Estimation and financing
Ř Project cost
Ř Sources of finance
Ř
Financing plan
o
Financial Statements and discounting
Ř Income and cash flow statements
Ř
Discounting of cash
flow streams
Ř
Sensitivity analysis
§
Social Cost Benefit Analysis;
§
Environmental Impact Assessment
§
Project Financing
o
What Banks Look for When Appraising Projects
§
Project Planning, Implementation and Management;
o Network Analysis
o
Project organisation
o
Project Monitoring and evaluation
o
Post Evaluation.
§
Risk and Sensitivity Analysis
INTENDED FOR:
Business investments, Staff engaged in the
Planning, Design, Appraisal and Implementation
of Investment.
PRESENTATION:
Lectures,
Group Project Work , Discussions and Case Studies.
DURATION: 3 WEEKS PERIOD: AUG 18 - SEP 05
VENUE:
INTRODUCTION
Maintenance Management involves not only the
maintenance of machines, buildings and equipment, but the training of all
personnel at all levels to appreciate
the need to keep all the facilities of an organisation operating at the desired
levels of output without interruptions.
This course is designed to equip Maintenance Personnel with the techniques of planning and operating efficient and effective systems based on the Total Preventive Maintenance (TPM) Concept.
OBJECTIVES:
At the end of the course, participants
will be able to:
·
State the benefits
of a maintenance system; and
· Develop an effective planned maintenance system.
CONTENT:
§
Types of Maintenance;
o Planned
Maintenance
o Unplanned
Maintenance
• The Maintenance Programme
o Facility
Register
o The
Maintenance Schedule
o The
Job Report
o The
History Record
• The Control Cycle
• Implementing the Maintenance Programme
• Maintenance Work Standards and
Improvement methods
• Budgeting for and costing maintenance
• Maintenance report writing
§
Job Safety and Design
§
Project
Report preparation and presentation
INTENDED FOR:
Managers, Engineers, Supervisors and Foremen directly involved in maintenance of facilities.
PRESENTATION:
Lectures, Demonstrations, Case Studies, Field
Visits, Practical Exercises, Project work
and Film Shows.
DURATION: 3 WEEKS PERIOD: SEPT 08 – SEPT 26
VENUE:
INTRODUCTION:
The Transport Sector integrates with other sectors
of the economy for the effective distribution of goods and services,
facilitates the movement of people and provides a vital support to the whole
economy.
However, the role and services of the Transport Sector appear to be taken for granted.
For the Transport Sector to effectively provide the needed support to the economy, it has to be properly harnessed, synchronized and effectively managed.
This course will present effective management principles and techniques in the area of transport.
OBJECTIVES:
At
the end of the course, participants will be able to:
·
Discuss techniques of operating a
transport business at the minimum operational cost;
·
Prepare a maintenance programme for a
fleet of vehicles;
CONTENT:
§
Legislative and Regulatory Framework for Transport
Operations in
§
Introduction to
Transport Planning;
§
Introduction to Data
Collection and Traffic / Demand Analysis
Techniques;
§
General Principles
of Transport Economics;
§
Transport Operations,
Control and System Optimisation;
§
Fleet Planning and
Life-cycle Costing;
§
Financial Management
and Cost Control;
§
Fare/Rate Policy
Regimes;
§
Vehicle
Documentation;
§
Accident Processing
Procedures;
§
Insurance and
Insurance Claims;
§
Safety Regulations;
§
Maintenance of
Vehicles;
§ Transport Records Keeping.
§
Productivity Improvement in the transport sector.
INTENDED FOR:
Managers, Transport managers or Officers and
Operators of Private/Public Transport Businesses.
PRESENTATION:
Lectures, Discussions, Case Studies and Field
Visits.
DURATION: 2 WEEK PERIOD: OCT 20 – OCT 31
VENUE:
INTRODUCTION
The main objective of forming and operating any
business is to make profit. This enables the business to exist and to grow. A
driver is employed to perform some specified duties that others cannot
effectively and efficiently combine with their official duties.
This course is designed to expose drivers to how
their services contribute to the productivity of the organisation.
OBJECTIVES:
At
the end of the course, participants will be able to:
·
Discuss the
managerial functions of a driver;
§ Understand the operating
mechanisms of vehicles;
·
Enumerate good
work ethics;
§ Prepare a maintenance
program for their vehicles; and
§ Appreciate the role of the driver in increasing productivity.
CONTENT:
§
The Driver as a Manager;
§
Preventive maintenance;
§
Good Work Ethics and attitudes
§
Productivity concepts and improvement methods
§
Defensive Driving
§ Accident management.
INTENDED FOR:
Drivers
of all categories.
PRESENTATION:
Lectures, Discussions, Case Studies
DURATION: 3 DAYS PERIOD:
NOV
03 – NOV 05
VENUE:
INTRODUCTION
The Service industry
touches the lives of every person in the Ghanaian economy. The service industry
possesses certain peculiar characteristics which make the management of
organizations more challenging.
To effectively address
these challenges, managers need to institute appropriate measures for
delivering quality service
This course is to equip
participants from the service sector with necessary knowledge, skills and
attitudes for meeting the challenges.
OBJECTIVES
At the end of the
course, participants will be able to:
·
Determine the peculiar nature and characteristics of service
organisations;
·
Examine approaches for managing service quality; and
·
Demonstrate best management practices for improving productivity.
COURSE CONTENT
·
Nature of Service Organizations;
·
Service-Support Facilities;
·
Managing the Capacity of service organisations,
·
Quality Standards and Management
·
Introduction to Maintenance Management;
·
Employee Health and Safety
·
Service Supply Chain Management
·
Productivity improvement
·
Leadership skills
·
Project work preparation and presentation.
INTENDED FOR:
Managers and supervisors
of service providers such as hoteliers, transport owners, hospitals, law and
other professionals, head of educational and financial institutions, management
consultants etc.
PRESENTATION
Lectures, Discussions,
Case Studies, Exercises, Project Work,
Industrial Visit, etc.
DURATION: 1 WEEK PERIOD: Oct 06 – Oct 17.
VENUE: