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GENERAL MANAGEMENT DEPARTMENT COURSES
GENERAL INTRODUCTION
In most cases, people learn to be managers
through on-the-job experience.
Unfortunately, this is not the ideal way to develop managerial skills
because it is both time consuming and unsystematic. The best way to learn is by first studying
the subject and then applying the knowledge and skill on the job. Managers and supervisors require the right
attitude of mind and adequate knowledge of management theories, techniques,
tools and the ability to apply these in dealing with real life situations.
For those with little or no formal management
training, the “Introduction to Management” and the “Managerial Leadership
Skills Development” courses will present the main ideas, concepts and
principles in management.
The following three new courses have been
introduced to assist in enhancing the effectiveness of the managers::
·
Report writing and presentation skills;
·
Labour-management relationship; and
·
Effective time and stress management.
In all cases, participants on the General
Management courses will be offered ample opportunity, through series of
relevant exercises, to improve on their managerial performance.
INTRODUCTION
Organisations are established to achieve
specific goals and objectives in line with their strategic plans. These goals and objectives are achieved
through effective and efficient managers who are developed from the early
stages of their career. Therefore newly
appointed managers must be given the necessary management training to enable
them acquire management values, ethics, attitudes and skills, understand and
apply management principles and techniques in carrying out their day-to-day
activities and responsibilities. The “Introduction to Management” course is
designed to lay a firm foundation for managers.
OBJECTIVE:
At the end of the course, participants
will be able to:
Identify
the skills needed in modern management practices and when and how to apply
them.
CONTENT:
§
Functional Management
o
Human Resource Management
o
Financial Management
o
Production/Operation Management
o
Marketing Management
§
Performance Management;
§
Managerial Skills for Handling Common Staff Problems;
o
Grievance Handling
o
Discipline and Counseling;
o
Problem Solving and Decision Making;
§
Effective Communication;
§
Human Relations Skills;
§
Leadership Skills;
§
Motivation;
§
Change Management.
§
Productivity improvement.
INTENDED FOR:
Newly appointed Managers, Manager-Trainees and
Managers who have not been exposed to Managerial Training.
PRESENTATION:
Lectures, Discussions, Case Studies, Role Play,
Exercises, Syndicate Work, and Film Shows.
DURATION: 2 WEEKS PERIOD: MAR 31 - APR 11
OCT
13 - OCT 24
VENUE:
INTRODUCTION
The Practice of Supervision course is designed
to help supervisors achieve expected results and emphasizes on productivity for
organisational growth and expansion through the development of relevant skills
and other approaches directly related to productivity.
OBJECTIVES:
At the end of the course, participants
will be able to:
§
State the functions and
responsibilities of the supervisor;
§
Enumerate the types of skills necessary to perform the job
of a supervisor;
§
Demonstrate the specific skills necessary to effectively supervise
the individual;
§
State the role of the supervisor in improving productivity.
CONTENT:
§
Purpose of Supervision;
§
Supervisory Responsibilities;
o
Organising and Delegating
o
Supervisory Planning
o
Supervisory Control
§
Conflict Handling;
§
Effective Communication and Report Writing Skills;
§
Problem Solving and Decision-making;
§
Supervising the Individual;
o
Job and Task Analysis
o
Defining Key Result Areas and Setting Performance Targets
o
Orientation of the New Employee
o
On-The-Job Training Technique
o
Motivation
o
Appraisal of Employee Performance
o
Discipline and Counseling
§
Leadership Skills
§
Human Relations/Interpersonal Skills;
§
Supervisor’s Environment and Productivity
o
Safety and Accident Prevention
o
Total Quality Management (TQM) and Productivity Improvement
o
Time management
o
Stress management
INTENDED FOR:
Works Superintendents, Supervisors, Foremen and
Sectional Heads in Industry, Commerce, Civil Service, Public Boards and
Parastatals.
PRESENTATION:
Lectures, Discussions, Case Studies,
Demonstrations, Film Shows, and Exercises.
DURATION: 2 WEEKS PERIOD: APR 14 - APR 25
OCT
27 - NOV 07
VENUE:
INTRODUCTION
The effectiveness of Office Managers depends
largely on the attitude, values, ethics, skills and behaviour of their
subordinates. There have been instances
in which subordinates have, by their actions, created serious problems for the
entire organisation. This makes it absolutely necessary for these
subordinates to have the right attitude to the job, and to have special
dispositions towards the objectives of the organization and to be able to train
others for them to do their jobs efficiently, safely, economically and
intelligently.
It is for this reason that the Office Management
and Administration course is being offered.
OBJECTIVES:
At
the end of the course, participants will be able to:
• Demonstrate
improved sense of responsibility by re-examining the strategic importance of
their positions for administrative efficiency within their organisations;
• Discuss
techniques for the effective and efficient management of office resources.
• Analyse
situations and problems to determine appropriate actions required under
pressure from external influences and hierarchical authority;
• Demonstrate
improved skills of Communication and Documentation; and
• Plan
their general workflow and daily activities effectively.
CONTENT:
§
Nature of Business Organisation;
§
Effective Communication;
§
Telephone skills;
§
Managing meetings
§
Features of Office Correspondence
§
Report writing
o
Minutes writing
o
Memos
o
Technical report
§
Customer Care and Service;
§
Time management;
§
Managing Your Boss;
§
Self-motivation and Career Development;
§
Records Management;
§
Office Productivity improvement;
o
Office Work Simplification
o
Managing Office Resources
§
Data management
§
Stress Management
INTENDED FOR:
Sectional Heads, Office Managers, Secretaries
and Executive Assistants.
PRESENTATION:
Lectures, Discussions, Case Studies,
Demonstrations, Exercises, Role Play, Film Shows and Syndicate Work.
DURATION: 2
WEEKS PERIOD: APR 07 - APR 18
JUN
09 - JUN 20
SEP
01 - SEP 12
NOV 03 - NOV 14
VENUE:
INTRODUCTION
Human Resource is the lifeblood of any
organization. The employment and retention of employees are crucial to the
achievement of the objectives of the organization, as well as its stability in
terms of an effective work climate. Effective utilization of this human
resource is dependent upon good management.
This course is designed to help newly appointed
Human Resource/ Managers/Officers to
acquire the necessary knowledge and skills to be able to plan, screen, interview, test, perform
background checks, interviews in selecting prospective employees to shape
attitudes and to cope with their diverse management responsibilities and
duties.
OBJECTIVES:
At the end of the course, participants
will be able to:
• Describe the legal environment of Human
Resource Management;
§
Explain the concepts of Job Analysis and Human
Resource planning;
• Discuss recruitment and selection
processes of prospective employees;
• Discuss methods of Performance Appraisal;
• Discuss employee compensation;
• Describe how a
CONTENT:
§
Business Organization, Nature and Purpose;
§
Process of Management;
§
Principles of Human Resource Management;
§
Human Resource Functions:
o
Human Resource Planning
o
Employment
o
Training and Development
o
Employee Welfare and Safety
o
Employee Compensation
§
Performance Appraisal;
§
Career Management
o Career
Development
o Management
Succession Plan
§
Industrial Relations;
§
Labour-Management Relations
o
Role of Unions
o
Collective Bargaining
o
Grievance Handling
o
Conflict Handling
o
Productivity improvement
INTENDED FOR:
Human Resource Managers / Officers, Trade Union
Officers, Training Managers/Officers who have not been exposed to human
resource management training and practices and Owner-Managers.
PRESENTATION:
Lectures, Discussions, Case Studies, Role Play,
Exercises, and Syndicate work.
DURATION: 2 WEEKS PERIOD: MAY 05 - MAY 16
VENUE:
INTRODUCTION
Nearly all
jobs that we perform require social contact with people. Thus, through human relations, people at work
are united and motivated to cooperatively and productively achieve the
organizations’ goals and objectives.
Effective human relations require six essential skills: Communication; Decision- Making; Time
Management; Leadership; Motivation and Morale; and Employee Counseling and
Discipline.
Of the essential skills in Human Relations,
communication is the least understood. Workers fulfill their roles and
responsibilities by understanding the communication processes and their
implications therein.
This Human Relations and Communication course is
designed to improve interpersonal
relationship skills of participants.
OBJECTIVES:
At the end of the course, participants
will be able to:
§
Discuss the basis of Human Relationships;
o
Describe conditions that prevail in various types of relationships;
§
Identify the characteristics of an effective work group;
§
Describe and suggest ways of managing problems interfering with
productive human relations;
§
Communicate effectively and influence employees in the organization
for the attainment of the goals and objectives.
CONTENT:
§ Principles and Basis of
Human Relationship;
o
Personal Needs (Met Needs/Unmet Needs)
o
Self Perception and Perception of others.
§ Groups and Group
Behaviour;
o
Group Functions and Group Behaviour
o
Authority, Power and Influence
o
Developing effective work groups /
§ Essential Skills for
Managing Human Relations;
o
Leadership
o
Time Management
o
Discipline and Counseling
o
Problem Solving and Decision-Making
o
Motivation
o
Grievance Handling
o Conflict Management
§ Effective
Communication;
o
Managing Meetings
o
Information dissemination
o
Presentation Skills.
§ Productivity Improvement
§ Managing Your Boss
INTENDED FOR:
Departmental and Sectional Heads and Managers.
PRESENTATION:
Lectures, Discussions, Film Shows, Role Play,
Case Studies and Exercises.
DURATION: 2 WEEKS PERIOD:JUN 02 – JUN 13
SEP
08 - SEP 19
VENUE:
INTRODUCTION
Administration is the foundation that guides the
process of carrying out activities in conformity with laid down policies,
procedures, rules and regulations in an organisation. That is knowledge about
the organization and how it works – the planning, organizing and controlling
functions of management. It is, therefore, necessary for newly employed Managers,
Supervisors and Administrators to be equipped with the requisite administrative
skills through this “one-stop-shop” course on Administrative Management Skills.
OBJECTIVE:
At
the end of the course, participants will be able to:
• Describe in precise terms policies,
procedures, rules and regulations involved in business operations and
administration.
CONTENT:
§
Nature and Scope Of Administrative Management
§
Features of Business Correspondence
o
Attention
o
Re:
o
Signing for
o
Minuting correspondence
o
Distribution/Copy to
§
Effective Communication
o
Public Speaking
o
Report Writing
o
Managing Meetings.
§
Administrative Support Services
o
Organising Conferences
o
Organising Traveling Arrangements
o
Arranging Accommodation
o
Arranging Catering Services
§
Data Base Management
o
Introduction to MS Access
§
Human Resource Administration
o
Policies, Procedures, Practices, Rules and Regulations
Ø Employment
Ø Human Resource Planning
Ø Labour Relations and
Welfare
Ø Training and Development
Ø Compensation
§
Management of Business Assets
§
Financial Administration
o
Policies, Procedures, Rules & Regulations
Ø Receipts and Payments
Ø Office funds
§
Human Relations
§
Productivity improvement
INTENDED FOR:
Office
Managers, Owner-Managers, Administrative Managers/Officers, Heads of
departments in organisations, Personal/Executive Assistants.
PRESENTATION:
Discussions,
Experience Sharing, Exercises, Lectures, Case Studies.
DURATION: 2 WEEKS PERIOD:JUL 16 - JUL 27
VENUE:
INTRODUCTION
Poor time management leads to stress. Time and
Stress Management course is designed to help all categories of staff to improve
their performance and to keep themselves in good health.
OBJECTIVES:
At the end of the course, participants
will be able to:
§
Identify stress drivers and time wasters
§
Analyse different types of stress
§
Discuss techniques for eliminating time wasters
CONTENT:
The concept of time
management
§
Setting goals, objectives and priorities;
§
Sources of stress
§
Effects of stress on performance and productivity
INTENDED FOR:
All categories of employees and employers.
PRESENTATION:
Lectures, Discussions, Case Studies, Film Shows, and Exercises.
DURATION: 2 DAYS PERIOD:JUN 23 – JUN 24
VENUE:
INTRODUCTION
Conflicts occur in every aspect of life,
organisations inclusive. Differences in
interests, understanding, values, styles, and opinions are all common causes of
interpersonal conflicts in organisations.
Those in leadership positions need to effectively identify and manage
the positive and negative aspects of conflict.
Negotiations therefore communicate the processes to enable disputing
parties to achieve a mutually beneficial outcome.
OBJECTIVES:
At the end of the course, participants
will be able to:
§ Identify potential sources and types of
conflict at work places;
§ Determine the conflict management techniques
suitable for resolving a given conflict;
§ Identify stages in the negotiation process; and
§ Demonstrate the use of negotiation as a tool
for resolving conflicts.
CONTENT:
§
Conflicts: Definition and types;
§ Uses of Conflicts;
§
Methods for Dealing With Conflicts;
§
Understanding the Negotiation Process;
§
Conducting Negotiations.
§
Communication: Presentation Skills/Public
Speaking.
§
Productivity improvement
INTENDED FOR:
Human Resource Practitioners, Managers/Officers,
Union Officers and Supervisors.
PRESENTATION:
Lectures, Discussions, Role Play, and Exercises.
DURATION: 1 WEEK PERIOD: APR 21 – APR 25
VENUE:
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General Management Courses